Help Us Fill the Ferrell in 2021!
As the new year begins, our Top-10 ranked Men’s and Lady Bear’s programs are preparing to host major programs and Conference foes in Waco. They need YOU to help fill the Ferrell Center to give them a home-court advantage! Our goal is to ensure that every available seat is filled to support our dedicated and resilient student-athletes as they represent Baylor on the court!
Baylor Athletics is launching the Fill the Ferrell Ticket Return and Ticket Request Program, to allow ticket holders unable to attend a game an easy avenue for donating their seat to a fellow Baylor Fan. And fans unable to purchase tickets due to COVID restrictions, will now have an opportunity to win a free seat at a home game this spring!
With the Ferrell Center at 25% capacity, if you are one of the lucky few to have a ticket to any Baylor men’s or women’s home game, we want you to use it! If you are unable to attend a game, take a few easy steps to release your seat back to Baylor, and we’ll assign it to a fan on standby for a ticket.
Who is eligible?
Current GREEN and/or GOLD 2020-21 ticket package holders for men’s or women’s basketball.
Is there an incentive?
In addition to ensuring your seat is filled, you will receive 10 priority points per game (per account).
Total priority points will be allocated and distributed at the end of the regular season.
What is the Process?
Approximately 48 hours from each upcoming game, a return option will be emailed and/or sent via text message to the account on file. Open the message and select ‘
Return my tickets’ for the designated game. Due to social distancing requirements, no partial returns are allowed and all tickets held for the designated game must be returned. The Baylor Athletics Ticket Office will pull your tickets from your account to be added into the standby pool and your tickets for the designated game will no longer be available for your use.
ADDITIONAL TICKET RETURN FAQs
Help us support the Bears and Lady Bears and get access to tickets for free! Sign up using the ticket standby subscription form, and you will be notified if you have been selected to receive a ticket.
Who is eligible?
All Baylor fans. To be eligible for the standby program, you must have an active Baylor Athletics ticket account. To create a ticket account,
click here. Baylor Athletics reserves the right to determine eligibility restrictions of this program.
What is the cost?
The ticket standby subscription is free for Baylor Fans. Because seats are donated by existing ticket holders, there is no additional cost to claim a ticket, if selected.
Baylor Athletics reserves the right to exclude opposing team fans from participating in this standby initiative.
How do I sign up?
You may receive an email from Baylor Athletics with information in early January. If not, you can contact the Baylor Ticket Office on Jan. 4 to request a link to sign up. Baylor fans will have the opportunity to opt-in, at no cost, to the standby program for the remainder of the men’s and/or women’s basketball season. If selected, ticket information will be emailed to all subscribers approximately 24-48 hours prior to each upcoming home game.
How do I access my tickets if selected?
To claim standby tickets, login to your online account and use the promo code to claim digital standby tickets for the upcoming game. Present your digital standby tickets at the ‘Standby’ will call window on game day to exchange for your reserved tickets.
ADDITIONAL TICKET STANDBY FAQs
Once tickets are returned by the original ticket holder, they may not be reclaimed. All available standby tickets are available on a first-come, first served basis when promo codes are delivered via email to standby subscribers. Only the individual claiming standby tickets may redeem reserved tickets at the standby will call window. All individuals attending the game must be present with the account owner to receive standby tickets. Digital standby tickets may not be resold on the secondary ticket market. Tickets for standby are based on return tickets, therefore inventory varies and Baylor Athletics cannot guarantee that tickets will be awarded to standby subscribers for every home game. Baylor Athletics reserves the right to alter or adjust the terms of this program at any time.
Ticket Return FAQs
How easy will it be for me to participate in this special initiative?
In less than two-clicks you will be able to return your tickets from your mobile device or desktop.
How do I return my tickets for the games I do not plan to attend?
Baylor Athletics will email and text message all ticket holders approximately 3-5 days prior to each game. Tickets may be returned by selecting the ‘Return My Tickets’ button in the email. You will be forwarded to a short survey, which will require the accurate account number associated with your tickets and your permission to release all of your tickets for the upcoming game.
Will the returned tickets still be shown in my account?
Yes. You will still see your tickets in your account and your mobile wallet. However, we will be reprinting your tickets and your tickets will no longer be valid for use.
I am a Champions Row ticket holder? How do I participate?
Champions Row ticket holders may participate in this program with any tickets held outside of Champions Row seats. Champions Row tickets are prohibited from being returned through the standby program. To return Champions Row tickets, contact Cheryl Ervi at
Cheryl_Ervi@baylor.edu.
Can I return some of my tickets but not all of them?
No. Participating in this program requires you to return all tickets held in your account for a specific game for standby subscribers to claim. You will have the opportunity to return on a game-by-game basis.
What incentives do I have to participate in this program?
Due to capacity restrictions, we need to ensure the best possible atmosphere for our Bears and Lady Bears. By helping us fill your seats with Baylor fans, you will receive 10 Bear Foundation priority points per game that you return your tickets. Priority points are available for active Bear Foundation members only.
When will my priority points be added?
All cumulative points will be calculated and added into respective accounts at the end of the regular season.
Will opposing fans be able to subscribe to my tickets?
This special initiative is reserved for Baylor fans only. Baylor Athletics reserves the right to prohibit fans of the opposing team from participating in this program.
If I have already transferred my tickets to someone else for a particular game, can I still return my tickets?
No. Once tickets are transferred to someone else, they are removed from your account.
If I choose to return my tickets, but then change my mind, can I get them back?
No. Once filling out the ticket return form for a specific game, those tickets will be removed from your account.
Can I choose upfront which games I want to return, all at once?
No. To efficiently manage this ticket initiative for all parties, we will only email you return options for the next scheduled home game.
Instead of filling out the form, can I respond with written permission to the return text message or email releasing my tickets?
No. Messages will not be monitored. Baylor Athletics will only pull your returned tickets if your return form is submitted.
Ticket Standby FAQs
Who is eligible to participate in the standby program?
All Baylor Fans who own a ticket account are eligible to subscribe. Baylor Athletics reserves the right to withhold tickets for opposing fans attempting to claim tickets on gameday.
I don’t have a ticket account, what should I do?
Create your ticket account
here.
I already have tickets within the 2020-21 Green/Gold ticket packages?
Can I still participate? No. Only fans that do not own partial or full season packages may participate.
How do I subscribe?
If you already own an active ticket account, click the ‘Subscribe’ button at the top of this page and proceed to fill out your account information. A confirmation message will indicate how ticket opportunities will be available. Please note, an accurate account number is required for subscription.
Do I subscribe for each game or the whole season?
When you subscribe, you are subscribing to be on standby for the entire season. You will have the option to select men’s and/or women’s basketball standby opportunities.
Is there a deadline to subscribe?
No deadline is currently in place. To ensure eligibility for an upcoming home game, please subscribe to the program at least one week prior to the upcoming game.
How will I be notified of ticket opportunities?
Within 48 hours of each upcoming game, an email with a promo code will be sent to all subscribers.
How do I claim standby tickets once I receive the promo code email?
To claim standby tickets, login to your online account and use the promo code to claim digital standby tickets for the upcoming game. Present your digital standby tickets at the ‘Standby’ will call window on game day to exchange for your reserved tickets.
Can I use my standby tickets to get into the Ferrell Center?
No. Standby tickets will not work at the gates. You must exchange your standby tickets for reserved tickets at the Ferrell Center Ticket Office ‘Standby’ will call window.
How many tickets can I claim per game?
There is no limit. Please note, your tickets are not guaranteed to be together. Your entire party must be present at the standby will call window for you to claim your tickets. In other words, if you claim 4 tickets and only bring 2 people, we will only provide you 2 tickets.
Where will my ticket location be?
You will not know your exact ticket location until you exchange your digital standby tickets for reserved tickets at the Ferrell Center Ticket Office. Ticket locations will vary dependent on which tickets are returned by current ticket holders.
How will Baylor Athletics distribute ticket location priority at the standby will call window?
Ticket location priority will be distributed on a first-come, first served basis. Baylor Athletics will distribute tickets from the lower reserved sections first, to the upper reserved sections, last.
Can I request a specific ticket location?
No location requests will be taken. Tickets will be distributed on a first come, first served basis based on what we have available.
What if I have ADA needs?
The standby program cannot guarantee your ADA needs will be met. Currently, all available tickets for the 2020-21 Men’s and Lady Bears season are sold out, to include ADA. ADA availability is dependent on returned tickets ONLY.
Can I come to as many games as I want?
As a subscriber, you are eligible to select tickets for any games returned tickets are available. You are not guaranteed to claim tickets for any games, as all tickets are made available on a first come, first served basis once promo codes are sent out.
